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Frequently ASked Questions


How is Quality Guaranteed? >

Aside from the comprehensive inspection taken by the farms’ quality teams, all boxes are opened and checked for any damages, including but not limited to: handling issues, fungus, thrips and general quality (head size, cut stage) and then re-strapped. A final inspection is carried out by an official KEPHIS inspector (Kenya Plant Health Inspectorate Service). If the inspection is passed, a Phytosanitary certificate is issued and we can proceed with the handover process.

What Trade Terms will Apply to My Orders? >

Generally, CNF (Cost, no Insurance, Freight) is preferred by most clients as we consolidate the entire shipment, palletise it and send it to the airline with the required documents. FOB will be applied where the consignee manages his own consignments entirely.

Why CNF not CIF (INCOTERMs 2010)? >

CIF refers to Cost, Insurance, Freight. As perishable goods have a short shelf life, it is unusual to have your consignment insured. Insurers are highly reluctant to cover any damages to these goods as it is likely foreseeable.

Do You Provide a Fully Personalised Service? >

We really do! From Logistics to After Sales Services, we’re with you every step of the way. Staying true to our word, to ensure that our high standard of quality is met, our team oversees everything from quality inspection, documentation handling and constant updates on the status of your shipment, no matter how big or small it may be.

How Do We Protect Our Staff On-Site? >

Azalea Blooms provides all members of staff with protective gear including, gloves, toughened boots, thermal overalls/eskimo suits, reflector vests and beanies. Further, staff members are to rotate positions so as to limit their time in these cold rooms. 

Frequently ASked Questions


How Do We Maintain the Cool Chain? >

All flowers are transported in Reefers (insulated trucks), from farms across Kenya directly to our cold storage (4°C – 6°C) at Jomo Kenyatta International Airport.

All stock inventory and quality checks are taken inside the cold room so as not to expose the flowers to warm temperatures, unnecessarily. Boxes are then loaded onto the pallets and transported to a Bonded facility, following which, the pallet is handed over to the airline. 

How Are the Flowers Packaged? >

Azalea Blooms packing system is based on details and quality maintenance of the flower.

We earnestly maintain the freshness and hydration of the freshly harvested flowers, up to destination. All Azalea Blooms orders are packed in white and brown boxes : – Zim and Standard.

Can't Find the Flower I Want Here? >

Given the numerous farms we source from and the large variety of flowers we have, we chose to select only the most popular orders on the Flower Page.

There is a more detailed catalogue under the Azalea Premium Portal for our members to place orders. Nonetheless, it may be that a specific type of flower is not shown on the Portal - that does not necessarily mean it is unavailable. Please contact us if you are looking for a specific flower and we will get back to you on that availability.

Are the Flower Deliveries Fresh? >

At Azalea Blooms, we emphasize quality.
Any orders placed take only 4 days from the date of ordering. We are able to secure these orders with multiple quality checks - starting at the farms and ending at the JKIA Airport Cold Rooms. We deliver the flowers to the cold rooms the day they will be shipped out, guaranteeing the longest vase life possible for the order. See the Full Process Here.

Frequently ASked Questions


What is the Minimum Order of Quantity? >

Our Minimum Order Quantity (MOQ) is 10,000 Stems.

We advise you to buy approximately 35 boxes or ~500Kgs as many airlines charge a minimum of on freight costs, and we try to cut the losses as much as possible for both of our sakes.

How Do I Place an Order? >

If you are a new client, please sign up on the Premium Portal, we will be in touch with you to confirm your details and provide you with a username and password to log in and place orders in the future.

Once you've added your items to the cart, a team member will be in touch with you to confirm your order before placing it. If you find yourself facing challenges, feel free to contact us via Phone, Instagram or Email. Once we have your order (confirmed by payment) and shipping details we will send you a confirmation which indicates the flowers that will be sent, date of delivery and tracking information.

What Happens After I Place an Order? >

Azalea Blooms will send you periodical shipment tracking until the shipment arrives and inform you to go receive your cargo. We will send all the documents you require such as Invoice, Certificate of Origin, Phytosanitary Inspections, AWB (Airway Bill), Export Certificate etc., to clear the flowers from customs (you can check the process in detail here). In case you need any special documents or additional paperwork we will arrange these and advice you as well. All the above mention will be sent together with the flowers and a full copy via email.

We are confident of delivering excellent quality flowers, gaining your satisfaction and hopefully building a long term relationship with you.

Do You Have a Refund Policy? >

There are instances where problems become apparent later. If at any time you are not completely happy with our service or our delivery, please let us know so we can rectify any errors or oversights that may have occurred. We are here to help and have a dedicated team which will go the extra mile to ensure that you are satisfied with the Azalea Blooms Experience.

All quality claims must be reported within 48 hours of receipt of flowers. This must be done via email and include the buyer information, Airway bill and Photographs of: Shipping labels, Close up of the damage/unsuitable product, a general picture showing all damaged product, in a way that the quantity can be assessed.

No adjustments will be made after 48 hours. Please check your flowers carefully upon receipt.

If you still can't find your answer, contact us through the form and a team member will be in touch with you shortly.

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